At Good Old Frames, we want you to love your order. If for any reason you are not completely satisfied, you can return your purchase within 30 days of delivery for a full refund.
30-Day Free Returns
You have 30 days from the date you receive your order to request a return.
Returns are completely free of charge. We will provide you with the necessary return instructions.
To initiate a return, please contact us at:
contact.goodoldframes@gmail.com
Please include your order number and the reason for your return.
Return Conditions
To be eligible for a return, your item must:
- Be returned within 30 days of delivery
- Be in its original condition
- Be unused and undamaged
- Include its original packaging, whenever possible
We reserve the right to refuse a return if the item has been damaged, used, or altered after delivery.
Refunds
Once we receive and inspect your returned item, we will process your refund.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow a few business days for the refund to appear in your account, depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us at contact.goodoldframes@gmail.com as soon as possible.
Please include your order number and photos of the item and its packaging so we can quickly resolve the issue.
Depending on the situation, we may offer a replacement or a full refund at no additional cost to you.
Exchanges
If you would like to exchange your item for another product or finish, please contact us at contact.goodoldframes@gmail.com. We will be happy to help you find the best solution.
Questions
If you have any questions about our return or refund policy, please contact us:
Good Old Frames
Email: contact.goodoldframes@gmail.com
